Payment & Shipping Information

We currently Accept Payment via:

• Credit Card (Visa, Mastercard, Apple Pay, Google Pay)
• AfterPay (Learn More)
• Zip Pay (Learn More)
• Online Banking/Direct Bank Deposit MUST be paid in full within 3 Business Days
  • If payment is not received within 3 Business Days, then your Order may be cancelled.
  • If your Order contains Engraving, no Engraving will be started until Payment is Received.

Click-and-Collect is available from our Napier Store during Opening Hours Monday to Saturday at 108 Hastings Street Napier (the Bright Yellow Shop) next to ASB Bank and opposite Pascoes Jewellers. You will be notified via E-Mail when your Order is ready for Collection.

If you are sending someone in to Collect on your behalf, please put their Name in the Order Notes so we can Verify when they come in or provide them a copy of your Order Confirmation E-Mail.

Orders placed via Click-and-Collect must be picked up within 3 Working Days unless we are notified prior.

Most of our Parcels are sent via New Zealand Post (alternatively, we sometimes use Aramex or Post Haste)

Order Delivery Cost is a Flat Rate determined by the Item with the Highest Shipping Rate. e.g. 1st item (Delivery Cost: $8.40) 2nd item (Delivery Cost: $13.00) 3rd item (Delivery Cost: $9.70) you will be charged $13.00 for the Whole Order. You can view the Shipping Costs for a specific product underneath the “Add to Cart” Button on the product page.

New Zealand Orders $200 and Over – FREE DELIVERY!

Delivery Time-Frames below are Estimates Only, and there can be delays due to the weather (such as Ferry Crossings), between Islands or for Rural Deliveries – You will be sent an E-Mail with a Tracking Link on Dispatch which you can use to follow the Order Delivery Progress.

Delivery Time-Frames:

NORTH ISLAND: 1-2 Business Days + Extra 1-3 Days If Rural

SOUTH ISLAND: 2-3 Business Days + Extra 1-3 Days If Rural

• Small/Medium Items that can fit safely into one of our Satchels are normally sent via Overnight Courier (estimate) unless Rural.
• If Urgent Delivery is required, please contact us first, and we may be able to accommodate.
• Orders are Dispatched Monday to Friday Only and Deliveries are made Monday to Friday Only.
• Same Day Dispatch available on most items if order is placed before 1:00pm.
• RURAL DELIVERY: If you have a RURAL Address, you MUST select RURAL DELIVERY when you select your preferred shipping method during checkout, unless you qualify for Free Shipping, failure to do so, will create a delay in receiving your order until the fee is paid. You can check if NZ Post considers your address to be RURAL or “Outside Normal Delivery Area” by going to www.nzpost.co.nz/tools/address-postcode-finder. You can also choose to provide a Non-Rural Address for us to send your Order to (e.g. a Workplace or Friend).
• DELIVERY STATUS UPDATES: You can check if there are any Delays or Disruptions with Delivering to your area. New Zealand Post | Aramex Couriers

Please contact us via e-mail if you are wanting your order sent outside of New Zealand. As we will need to calculate Freight costs before payment is made and the order dispatched.

Some items are unable to be sent out of New Zealand due to their very fragile nature, e.g. Yard Glasses and 21st Mirror Keys.

Please Note: Items sent to some Countries (e.g. Canada, Europe, and the UK) may incur VAT and/or Customs Duties. These charges are beyond our control and are the responsibility of the Customer/Receiver.

Please Note: We are currently unable to ship to the United States due to the changes at the border.

We try to ensure that all products that show as In Stock on our Website are available to order, however, if an item is out-of-stock when your order is placed, we will contact you with supply date or a refund if it cannot be supplied in the time-frame needed.

CANCELING AN ORDER

• If you would like to cancel an order you have placed, you must notify us immediately. As we try to ensure efficient processing of all orders, the packaging and dispatching of Orders can happen very quickly.
• If Engraving has been completed (Onto a PLAQUE) before notification of Cancellation, any Engraving Costs, are non-refundable.
• If Engraving has been completed (Directly onto/into the item purchased) before notification of Cancellation, the whole order is non-refundable and unable to be cancelled.
• The Refund processed for a Cancelled Order will be the Total Cost Paid, with deductions for any Fees incurred from Payment Processing which are non-refundable, e.g. Credit Card, Afterpay or Zip Pay Fees.

RETURNS

• Our store policy is not to provide a Refund if you change your mind.
• If the product is faulty, please notify us within 7 days of delivery so we can provide a replacement if we are in the position to or a refund if we cannot provide a replacement.
• If a Refund is to be provided (because a replacement can’t be done), the refund is made back to the original purchase method – if purchased via Credit Card, this can take between 5-10 Business Days due to payment processing via a third party provider.

CLAIMS

If your Order has arrived Damaged or not Delivered at all, we must be notified within the Time-frames listed below, if not, we are unable to proceed with a Claim Application.

New Zealand Post Claims

Claim lodged within 10 Days from Date of Delivery for Damaged or Missing Contents

Claim lodged within 21 Days from Date of Dispatch for Non-Delivery

Aramex Couriers Claims

Claim lodged within 7 Days from Date of Delivery for Damaged or Missing Contents

Claim lodged within 30 Days from Date of Dispatch for Non-Delivery